Do you have any questions?
If you have any questions, please contact us daily from 9:00 a.m. to 8:00 p.m. at the specified phone number.
For customers overseas, please contact our international customer relations team.
Concierge
FAQS
FREQUENTLY ASKED QUESTIONS
What are the spa hours and precautions?
All the outdoor spas in every room can be used in the winter too.
It is a private space, so there is no dress-up, but bathing should not be used.
Due to the nature of the open-air spring, it can be used in the rain, but there is no shield preventing rain.
What is the admission and leave time?
Check in time 3:00 p.m. and the check out time is 11:00 a.m.
[FOR PENTHOUSE, ADMISSION IS AT 4 P.M. AND EXIT IS AT 12 P.M. THE NEXT DAY.]
You will be called to your mobile phone in the morning of the day, and after arrival, park in front of your room and call the staff to help you check in.
If I can't make a barbecue reservation at the time of booking, can I order on the same day?
If you bring all the ingredients for a barbecue, you can order Grill Service on the day of Check in.
Barbecue sets cannot be ordered on the same day due to purchases made in the morning.
Are there any cookware, wine glasses or condiments in the room?
Wine glasses, various kitchen utensils and tableware are all available, but the seasoning is not available separately.
Can I use more people than the cost and maximum number of additional personnel?
If the standard number is exceeded, adults krw 40,000, children 30,000 won, and infants are free.
(Infant standard 24 months, child standard 8 years old and under)
Additional bedding and breakfast are included in the total room cost due to excess numbers, and bedding and breakfast are not provided for infants.
If the maximum number of people is exceeded, the room is not allowed. (Infants included)
Can I bring my own barbecue grill?
The barbecue grill at 119 14 is Lotus Grill, and the same type of grill can be brought, but no other types of grills are available.
The floor of the barbecue on 119 14 is wooden, so there is a risk of fire when using a regular grill.